Terms of Service

Version 2026-11-05 (draft) · Fuel To Go LLC, doing business as Drivaroa Fuel

1. Who we are

Drivaroa Fuel is a mobile fuel-delivery service operated by Fuel To Go LLC, a New York limited liability company ("we", "us"). We deliver gasoline and diesel to vehicles at the customer's registered home address in our service area, using trucks with certified fuel meters. The Drivaroa website and apps are at drivaroa.vercel.app [to confirm: final web address].

2. Accepting these terms

By creating an account or booking a delivery you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service. You must be at least 18 years old and able to enter a binding contract. If you book for a business, you confirm you are authorized to bind that business.

3. Your account

• Give accurate information (name, phone, email, home address, vehicles, license plates and fuel type) and keep it up to date.
• Keep your password private. You are responsible for bookings made from your account.
• One home delivery address per account. All deliveries go to that address. You can change it yourself when you move, at most once every 90 days and not while a delivery is booked; otherwise contact us.
• We may suspend or close accounts that break these Terms, are used for fraud, or present a safety risk.

4. Service area and hours

We currently serve Rockland County, New York (New York City is excluded). Deliveries are offered in 30-minute windows between 8:00 AM and 7:00 PM, Sunday through Friday; we are closed Saturdays. We show only windows we expect to be able to serve, but arrival times are estimates and can change due to traffic, weather, safety or operational issues.

5. Booking a delivery

• You choose a vehicle and a delivery window. The fuel type delivered is the fuel type saved on that vehicle's profile.
• Unless you ask otherwise, we plan to fill the tank; the amount actually delivered is measured by the truck's meter.
• A booking is confirmed when the app shows it as booked and the card hold (section 7) succeeds. We assign the delivery to a truck and driver automatically and may change the assignment before the driver sets off.
• We may decline or cancel a booking, for example if the address cannot be served, the card hold fails, or for safety reasons. You are not charged for deliveries we do not make.

6. Prices, taxes and fees

• The price per gallon for each fuel and all applicable fuel taxes are shown before you book. Fuel taxes are charged per gallon and include federal excise tax, New York petroleum business tax, New York excise tax, the NYS/MCTD tax and Rockland County local sales tax, at the rates in effect at the time of delivery [to confirm with accountant].
• Customers without a Drivaroa Pass pay a delivery fee per delivery (currently $9.99). Whether sales tax applies to the delivery fee is [to confirm with accountant].
• Prices may change at any time; the price per gallon shown when you book applies to that booking.

7. Payment, card holds and charges

• Payments are processed by our payment provider, Stripe. We do not see or store your full card number.
• When you book, we place a temporary hold on your card for the estimated total (a full tank, the delivery fee if any, and taxes). After delivery we charge only the actual metered gallons plus applicable fees and taxes, and release the rest of the hold. Your bank decides how fast a released hold disappears from your statement.
• If the hold is declined, the booking is cancelled. If a charge fails after delivery, you agree to pay the amount due and we may suspend bookings until it is paid.
• Card holds usually expire after about 7 days; for bookings further ahead we may place or renew the hold closer to the delivery date [to confirm].

8. Cancellations and no-access

• You can cancel free of charge in the app until the driver sets off for your delivery. The card hold is released.
• If the driver arrives and cannot deliver because the vehicle is missing, the fuel door is locked or the site is not accessible or safe, the delivery may be cancelled without fuel being delivered. We may charge a missed-delivery fee of [amount to confirm, or none].

9. Your vehicle and site

You agree that:

• The vehicle will be parked at your registered address, in a place where we may lawfully and safely fuel it (for example your driveway or private lot), with the fuel door unlocked or accessible. You do not need to be present.
• The vehicle details and fuel type in your profile are correct. We are not responsible for damage caused by delivering the fuel type stated in your profile if that information was wrong.
• You have the right to have fuel delivered at that location (for example landlord, HOA or property rules).
• The vehicle is in a condition that can safely be fueled (no leaks, no visible fuel-system damage).

10. Safety and driver discretion

Our drivers follow safety procedures, including static grounding and spill protection. A driver may refuse or stop a delivery at any time if they believe it is unsafe or unlawful (for example traffic hazards, ignition sources, people smoking nearby, a leaking vehicle, or an inaccessible location). Refused deliveries are not charged.

11. Metering and receipts

Fuel is measured by a meter on the truck that is certified for commercial sale [to confirm: NYS / Rockland County Weights & Measures approval]. The driver records the meter readings at the start and end of each delivery, and you receive an emailed receipt showing gallons, price per gallon, fees, taxes and the total charged. If you believe a charge is wrong, contact us within [30] days of the receipt.

12. Drivaroa Pass memberships

• Plans: Solo (1 vehicle, $19.99/month), Family (up to 3 vehicles, $34.99/month), Premium (up to 5 vehicles, $44.99/month). Members pay no per-delivery fee; fuel and taxes are charged per delivery.
• Launch offer: the first two months are free, once per customer.
• After the free period, the membership renews monthly and is charged to your card until you cancel [to confirm: billing start, renewal notice, cancellation timing and refunds]. You can cancel any time; the plan stays active until the end of the paid period.

13. Emails and text messages

We send service emails about your account and deliveries (booking confirmation, driver on the way, receipt, cancellation). If you choose "Text me delivery updates", we also send text messages about your deliveries to the phone number on your account; message and data rates may apply, and you can reply STOP to opt out at any time. We do not send marketing messages without your separate consent.

14. Acceptable use

Do not misuse the service: no fraudulent bookings, false information, interference with our systems, attempts to access other people's data, or harassment of our staff. Do not book deliveries into containers, equipment or vehicles that are not your registered vehicles [to confirm: portable containers / equipment fueling policy].

15. Responsibility and limits

• We will deliver with reasonable care and skill. If we cause damage to your vehicle or property through our negligence while delivering, contact us promptly so we can review it with our insurer.
• To the extent allowed by law, we are not liable for indirect or consequential losses (such as lost time, lost profits or missed appointments), for delays or missed windows, or for problems caused by incorrect information you gave us.
• To the extent allowed by law, our total liability for any claim relating to a delivery is limited to [amount to confirm, e.g. the amount paid for that delivery, except for property damage covered by insurance].
• Nothing in these Terms limits rights you have under New York consumer protection law that cannot be waived.

16. Disputes and governing law

These Terms are governed by the laws of the State of New York. Please contact us first so we can try to resolve any problem quickly. Disputes will be resolved in the state or federal courts located in Rockland County, New York, or in small-claims court where eligible [to confirm: arbitration / class-action waiver or not].

17. Changes and contact

We may update these Terms. We will show the new version in the app and, for material changes, notify you by email before they take effect. Continuing to use the service after that means you accept the updated Terms.

Fuel To Go LLC (Drivaroa Fuel)
Rockland County, New York [to confirm: business mailing address]
Email: [to confirm: support email, e.g. support@drivaroa.com]