Privacy Policy
This policy explains what personal information Fuel To Go LLC ("we", "us") collects when you use the Drivaroa Fuel website and apps, how we use it, who we share it with, and the choices you have. We do not sell your personal information, and we do not use advertising trackers.
1. Information we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Account | Name, email address, phone number, password (stored only in scrambled form by our login provider), chosen plan | You, at sign-up and in your profile |
| Home delivery address | Street, town, ZIP, delivery notes; the map position of that address and the cleaned-up address returned by Google; history of address changes | You; Google Maps address check |
| Vehicles | Make, model, year, color, license plate, fuel type, fuel-door side, tank size | You |
| Orders and deliveries | Delivery date and window, gallons requested and delivered, meter readings, prices, fees, taxes, order status, safety checks completed, driver notes and incident reports | You, our drivers and our systems |
| Payment | Card brand, last 4 digits, expiry month/year, Stripe customer and payment references, amounts held and charged. We never receive or store your full card number or security code; Stripe handles those. | Stripe |
| Communications | Emails and (if you opt in) text messages we send you, and whether they were delivered; your text-message choice | Our systems |
| Technical | Information needed to keep you signed in (stored in your browser) and basic server logs (time of request, browser type, IP address) kept by our hosting providers | Your device |
We do not track your location. Deliveries go to your registered home address; we do not collect your phone's GPS location. Driving times are calculated between delivery addresses only.
2. How we use it
- To create and run your account and deliver the fuel you book (scheduling, assigning the most efficient truck and driver, navigation to your address).
- To check that your address exists and is inside our service area, and to plan efficient routes.
- To place card holds, charge for metered fuel, send receipts and handle refunds and disputes.
- To send service messages (booking confirmed, driver on the way, receipt, cancellation) and, if you opt in, text messages.
- For safety, fuel-inventory reconciliation, incident handling, fraud prevention and to meet legal, tax and weights-and-measures obligations.
- To understand and improve our service using aggregated business figures (for example deliveries per day).
3. Who we share it with
We share personal information only with service providers that help us run Drivaroa, under contracts that limit their use of it, and when required by law:
| Provider | What they do | Information involved |
|---|---|---|
| Supabase | Secure database, login and server functions | All account, address, vehicle and order information |
| Vercel | Hosts the website and apps | Technical request information |
| Stripe | Card payments (holds, charges, refunds) | Name, email, card details you enter, amounts |
| Google Maps Platform | Address check and driving times | Home delivery address and its map position |
| Resend | Sends our emails | Name, email address, order details in the email |
| Twilio [only if text messages are switched on] | Sends text messages | Phone number, short delivery updates |
| GitHub | Runs our maintenance jobs; keeps database backups in our private account for 14 days | Database backups |
Our drivers see the information they need for a delivery: your name, phone number, address, vehicle details and the order. We may disclose information if required by law, to protect safety, or as part of a sale or reorganization of our business (with notice to you).
4. How long we keep it
- Account, address and vehicle information: while your account is open, then deleted or anonymized within [90 days] of closing it, except as below.
- Orders, receipts, payment records and delivery/meter records: kept for at least [7 years] for tax, accounting and weights-and-measures purposes.
- Database backups: kept for 14 days.
- Email and text-message delivery logs: [12 months].
5. Security
Access to data is restricted by role (customers see only their own information; drivers only their assigned deliveries; administrators what they need to run the service), connections are encrypted, card data stays with Stripe, and secret keys are kept only on our servers. No system is perfectly secure; if a breach affecting your private information occurs, we will notify you as required by New York law, including the SHIELD Act.
6. Your choices and rights
- Access and correction: you can see and update your profile, vehicles and payment card in the app. Your home address can be changed in the app when you move (at most once every 90 days) or by contacting us.
- Deletion: you can ask us to close your account and delete your information, subject to the records we must keep (section 4).
- Text messages: optional; turn them off in the app or reply STOP.
- Emails: service emails are part of the service; we do not send marketing emails without your consent.
- To make a request, contact us (below). We will respond within [30] days and may need to verify your identity.
7. Children
Drivaroa is for adults. We do not knowingly collect information from anyone under 18.
8. Changes and contact
We may update this policy and will show the new version here, notifying you by email of material changes.
Fuel To Go LLC (Drivaroa Fuel)
Rockland County, New York [to confirm: business mailing address]
Email: [to confirm: privacy/support email]